I see similar questions being asked before, however I'm not able to figure things out. Most answers point to using DWA. I do not want DWA.

After Case is resolved, I need to send an email with a link including the Case Id. Email is sent to existing operators. They can click on link and should be able to view the Data for the Case, i.e. Review Mode. After all the Case is already resolved.

So I keep reading about WorkLink Corr Fragment, but I cannot find an example on how to include in my Correspondence Rule. Do I need to hand code Javascript? I'm thinking not, but I don't know.

Would really appreciate if anyone can share example of Correspondence Rule which includes link and information on how this link gets embedded. Also, if I need to take care of any other settings so link includes host:port of system from which email is sent correctly.

Thanks in advance for your time and help.