I have a doubt regarding agent queues, when i create a assignment level SLA i see that when flow comes to that assignment a queue record of system-queue-servicelevel is created but when i create a agent and give a activity of work class to run at specific time i dont see any queue class of system-queue but it is still running the activity at scheduled time dont we need a queue record for this, does the queue record be only created when we use queue-for-agent method
Agents
8 days later
SamdaniShaik It looks like you are creating an Advanced Agent. In an advanced agent, there's no queue involved. Agent configured as Advanced, wakes up, executes the agent activity and sleeps until next wake up time is reached.
Queue Processing is involved in Standard Agents. And to queue any item to the default queue use queue-for-agent method. This will queue an item in table pr_sys_queues (System-Queue-DefaultEntry).
4 days later
If your agent is Advanced Agent then it is expected because Advanced Agents run irrespective of items in queue.
If your agent is Standard Agent - Your activity is in the Work- Class so the queue that the agents look into is the default queue that is pr_sys_queues(System-Queue-DefaultEntry).
We can also create queue items using a java step. You can check AddAssign activity for the java step.